FAQs

Welcome to Qootoy! We know you might have questions about our toys, shipping, or returns. We've answered the most common ones below. If you can't find what you're looking for, feel free to contact us at info@qootoy.com—we're always happy to help!

I need help with my order?

Please email info@qootoy.com with your question.

Make sure to include your Order ID and contact us from the email address you placed your order with.

Can't I pay with a credit card? & Don’t have a PayPal account?

Don't worry. You can still pay using our guest checkout. Simply select PayPal at checkout, then click “Pay with Debit or Credit Card” — no login required.

When will my order arrive?

Once shipped, orders generally take 7-12 business days to arrive depending on your region. See more info [here].

How do I track my order?

When your order is ready to ship, we will send you an email titled "A shipment from order #XXX is on the way" containing your tracking number.

During the 20-30 business day transit period, it is normal for your tracking link to not frequently update as your package is on the way. Once your local courier has received your package, tracking updates will appear more often.

You can track your order by entering your tracking number info [here].

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders over $60. For orders under $60, shipping is a flat rate of $5.99.

Are blind box plush toys worth it?

Yes, especially if you enjoy collecting or surprise items. The excitement of unboxing is part of the value.

Can you get duplicates?

Yes, duplicates are possible, especially in larger collections.

Can you choose which plush you get?

No, blind boxes are designed to be random. That’s part of the appeal. However, some stores may offer full sets or allow trading after purchase.

What is a secret figure?

A secret figure is a rare design with a much lower probability of appearing in a blind box.

Are blind box plush toys good for gifts?

Absolutely. They are popular as gifts because of the surprise element and cute designs, making them perfect for birthdays, holidays, or special occasions. 【Shop Best Kawaii Toys Collection as gifts】

How do I know if a blind box is authentic?

Authentic blind boxes usually have official branding, proper packaging, and high-quality materials. The safest option is to buy from reputable shops or those authorised to sell genuine products.

Is it better to buy a single box or a full set?

Single box: more affordable and fun

Full set: higher chance to complete the collection without duplicates

Are blind box toys addictive?

They can be habit-forming due to the surprise factor, but most collectors enjoy them responsibly. Set a budget and take breaks—if it feels hard to stop, treat it as a warning sign.

How to avoid getting duplicates in blind boxes?

You can’t fully avoid them, but buying a whole case, trading with other collectors, or purchasing opened singles are the best ways. Some stores also offer noduplicate mystery packs.

Are your toys safe for children?

Absolutely! Safety is our top priority. All toys sold at qootoy.com meet or exceed US and international safety standards (ASTM/EN71). We carefully select every product to ensure it's safe and age-appropriate.

Are the materials used in your toys non-toxic?

Yes. We require all our suppliers to use non-toxic, child-safe materials and paints. All products comply with strict safety regulations for lead and phthalates.

Your cart is empty

FAQs

Welcome to Qootoy! We know you might have questions about our toys, shipping, or returns. We've answered the most common ones below. If you can't find what you're looking for, feel free to contact us at info@qootoy.com—we're always happy to help!

I need help with my order?

Please email info@qootoy.com with your question.

Make sure to include your Order ID and contact us from the email address you placed your order with.

Can't I pay with a credit card? & Don’t have a PayPal account?

Don't worry. You can still pay using our guest checkout. Simply select PayPal at checkout, then click “Pay with Debit or Credit Card” — no login required.

When will my order arrive?

Once shipped, orders generally take 7-12 business days to arrive depending on your region. See more info [here].

How do I track my order?

When your order is ready to ship, we will send you an email titled "A shipment from order #XXX is on the way" containing your tracking number.

During the 20-30 business day transit period, it is normal for your tracking link to not frequently update as your package is on the way. Once your local courier has received your package, tracking updates will appear more often.

You can track your order by entering your tracking number info [here].

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders over $60. For orders under $60, shipping is a flat rate of $5.99.

Are blind box plush toys worth it?

Yes, especially if you enjoy collecting or surprise items. The excitement of unboxing is part of the value.

Can you get duplicates?

Yes, duplicates are possible, especially in larger collections.

Can you choose which plush you get?

No, blind boxes are designed to be random. That’s part of the appeal. However, some stores may offer full sets or allow trading after purchase.

What is a secret figure?

A secret figure is a rare design with a much lower probability of appearing in a blind box.

Are blind box plush toys good for gifts?

Absolutely. They are popular as gifts because of the surprise element and cute designs, making them perfect for birthdays, holidays, or special occasions. 【Shop Best Kawaii Toys Collection as gifts】

How do I know if a blind box is authentic?

Authentic blind boxes usually have official branding, proper packaging, and high-quality materials. The safest option is to buy from reputable shops or those authorised to sell genuine products.

Is it better to buy a single box or a full set?

Single box: more affordable and fun

Full set: higher chance to complete the collection without duplicates

Are blind box toys addictive?

They can be habit-forming due to the surprise factor, but most collectors enjoy them responsibly. Set a budget and take breaks—if it feels hard to stop, treat it as a warning sign.

How to avoid getting duplicates in blind boxes?

You can’t fully avoid them, but buying a whole case, trading with other collectors, or purchasing opened singles are the best ways. Some stores also offer noduplicate mystery packs.

Are your toys safe for children?

Absolutely! Safety is our top priority. All toys sold at qootoy.com meet or exceed US and international safety standards (ASTM/EN71). We carefully select every product to ensure it's safe and age-appropriate.

Are the materials used in your toys non-toxic?

Yes. We require all our suppliers to use non-toxic, child-safe materials and paints. All products comply with strict safety regulations for lead and phthalates.